We’re not a call centre. We’re your local telecoms and energy team.

Started in 2011 with a simple idea — telecoms should work for businesses, not against them

Project Business Solutions was founded by Michael Gibbons and Carla Redpath right here in the North East. Their mission was straightforward: help local businesses understand telecoms, make smarter purchasing decisions, and stop being overcharged by providers who counted on customers not knowing any better.

It worked. Word spread, the business grew, and PBS developed a reputation for being the local team that actually picked up the phone, told you the truth, and sorted things without the usual call centre runaround.

Today PBS is part of the SEBB Group — the Sustainable and Ethical Buying Bureau — a group of businesses built around the same principle: collective buying power used to get better deals for the people who need it most. That group strength means PBS customers get access to wholesale rates and negotiating power that no individual business could achieve on their own.

Truly independent

PBS works for you — not for any network or supplier. We compare every option independently, which means the recommendation you get is always the best one for your business, not the most profitable for us.

One person, not a queue

Every PBS customer gets a dedicated account manager — a named person who knows your business, your contracts, and your history. You call them directly. Not a queue, not a case number, not a bot.

North East based

We’re a local business. We understand the North East market, we’re part of the same community you’re in, and customer calls take priority over sales calls. You’ll always get through when you need us.

Group buying power

As part of SEBB Group, PBS negotiates with the collective weight of hundreds of businesses behind every deal. That means wholesale rates and better terms than you could ever get going direct — regardless of your size.

We handle everything

From the initial review through to number porting, supplier notifications, paperwork, and device setup — PBS manages the entire process. You don’t have to lift a finger or spend an afternoon on hold.

We stay with you

PBS doesn’t disappear after the switch. We review your account, flag renewals before they happen, and make sure you’re always on the right deal — for the life of your contract and beyond.

Free review

We review your current mobiles, broadband, phone system, and energy — and show you exactly where you’re overpaying. Takes 15 minutes, costs nothing.

Clear recommendation

We compare every option across every supplier and give you honest, jargon-free advice. No pressure, no upsell — just the right answer for your business.

We handle the switch

Paperwork, porting, supplier notifications, device setup — all managed by your dedicated account manager with no downtime to your business.

Ongoing support

Your account manager stays with you — reviewing usage, flagging renewals, and making sure you’re always on the right deal. Not just at the start.

Doing good business means doing business that does good

Project Business Solutions is part of SEBB Group — a social enterprise built on the belief that collective buying power should benefit the many, not just the few. Through the group, PBS has helped establish SwitchAid, a sister organisation that does the same work for charities and not-for-profit organisations — ensuring that charitable funds go towards the causes they were raised for, rather than into the pockets of large energy and telecoms providers.

SEBB Group is also launching its own mobile network — and for every active SIM on that network, £1 per month will be donated to good causes across the UK. This is the kind of business PBS is proud to be part of.

When you choose Project Business Solutions, you’re not just getting a better deal on your telecoms — you’re supporting a group of people who are genuinely trying to change an industry that has taken advantage of businesses and charities for too long.