For Human Resources

Keep every employee connected, equipped, and productive — wherever they work

Project Business Solutions (PBS) helps HR teams manage the telecoms side of people operations — from getting new starters set up on day one to making sure leavers are offboarded cleanly, and keeping your whole team connected whether they’re in the office, at home, or on the road.

HR team supporting connected workforce

Day 1
New starter ready — device configured and delivered

100%
Remote, hybrid, and office workers equally supported

1
Call to PBS — SIM reassigned, device reallocated, done

0
Leavers’ SIMs left active and running up costs

The challenge

Telecoms shouldn’t be a blocker in people management — but often it is

For HR teams, telecoms is an operational dependency that rarely gets the right attention. New starters wait for phones that haven’t arrived. Leavers’ SIMs stay active for months. Remote workers can’t connect reliably. And when someone needs a device replaced or a number changed, it involves chasing IT, the network, and whoever manages the contracts — none of whom agree on who’s responsible.

Project Business Solutions takes ownership of all of it. One call to your dedicated account manager — and it’s sorted. New starter needs a phone? Done. Leaver needs offboarding? Done. Remote worker needs better connectivity? Done. PBS makes telecoms something that just works, so your HR team can focus on people, not phones.

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Slow new starter setup

Devices arrive late, numbers aren’t set up, and new employees start without the tools they need

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Incomplete offboarding

Leavers’ SIMs still active, numbers not reassigned, devices unaccounted for and costing money

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Remote workers disconnected

Home workers with unreliable broadband or no access to the business phone system

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No consistent process

Different managers handling telecoms differently — no standard process for new starters or leavers

How Project Business Solutions helps HR teams

What each service means for your people — in plain English

Every PBS service has a direct impact on how your employees work and communicate. Here’s what it means for HR.

Employee mobile phones
Business Mobiles

New starters set up from day one — and leavers offboarded cleanly

When a new employee joins, PBS can have a fully configured device delivered directly to them — ready to use straight out of the box, on the right network, with the right data allowance for their role. No waiting for IT to configure it, no delays, no employee starting their first week without a working phone.

When someone leaves, one call to your PBS account manager is all it takes — the SIM is barred, the number reassigned to the right person, and the device tracked for return. No active SIMs on leavers’ accounts quietly running up costs month after month. For staff who travel for work, business eSIMs mean they connect to local networks abroad automatically — no roaming shock on the next bill.

What this means for HR:
✓ Day-one device delivery, fully configured
✓ Leaver SIMs barred immediately
✓ Numbers reassigned to new starters
✓ Device tracking and reallocation
✓ Roaming managed for travelling staff
✓ Fair, consistent plans across all roles

Team communication flexible working
Business Telephony

Your team can work from anywhere — without missing a call or feeling disconnected

The way people work has changed permanently. Your team might be in the office, at home, at a client site, or moving between all three on the same day. PBS’s cloud-based VoIP phone system means every employee has full access to the business phone system on whatever device they’re using — desktop, laptop, mobile, or desk phone — all under the same business number.

From an HR perspective this is significant — flexible and remote workers feel genuinely connected, not like second-class employees on a different system. Out-of-hours routing means calls aren’t going to employees’ personal mobiles after 5pm. Voicemail to email means nothing gets missed when someone is on leave. And when someone’s role changes or they move to a different team, call routing and extension updates are handled by PBS — not a ticket to IT.

What this means for HR:
✓ Works on any device, anywhere
✓ Same number for office and remote
✓ Out-of-hours routing — no after-hours calls
✓ Voicemail to email — nothing missed on leave
✓ Microsoft Teams integration
✓ Extensions updated when roles change

Remote worker on video call with reliable broadband
Business Connectivity

Reliable connectivity in the office — so your team can do their best work

Slow or unreliable office broadband is a people problem as much as a technical one. Video calls that drop, systems that lag, and shared drives that won’t sync all create friction that affects employee experience and productivity. PBS finds the right broadband specification for your premises and team size — matched to how your people actually work, not an off-the-shelf package that might not be right.

For businesses with remote or hybrid workers, mobile broadband options give individuals working from locations without reliable fixed-line coverage a fast, portable connection that goes wherever they do. And with 99.9% uptime guaranteed, the connection your team depends on stays up — reducing the frustration and lost time that comes with outages.

What this means for HR:
✓ Reliable connection — better employee experience
✓ Video calls that actually work
✓ 99.9% uptime — fewer disruptions to the team
✓ Mobile broadband for remote workers
✓ Right-sized for your headcount
✓ Scales as your team grows

Business energy sustainability
Business Energy

Lower energy costs can support better workplace investment — and sustainability matters to your people

Energy costs are typically managed above HR’s remit, but the savings matter. Businesses that reduce their energy spend through PBS typically save up to 40% — freeing up budget that can go towards the things HR cares about: better facilities, workspace improvements, or staff benefits. It’s also worth knowing for any sustainability or ESG reporting your business does.

Project Business Solutions handles the full tender process across 20+ vetted suppliers, manages the switch, and sets renewal reminders so the business never gets caught out on an expensive out-of-contract rate. Your people deserve a well-run, well-resourced workplace — and keeping overheads under control is part of making that possible.

Business Energy →

Project Business Solutions supporting HR teams
What HR teams get from Project Business Solutions

Telecoms that supports your people — not adds to your workload

Here’s what changes for HR teams when Project Business Solutions manages your telecoms.

🎯

A consistent onboarding process

PBS helps you build a standard process for equipping new starters — the right device, the right plan, the right number — every time, without it falling through the cracks.

🚪

Clean, immediate offboarding

When someone leaves, one call to PBS bars their SIM, reassigns their number, and flags their device for return — no loose ends, no ongoing costs.

🏠

Remote and hybrid workers properly equipped

Mobile broadband, VoIP apps on any device, and business eSIMs mean remote workers have everything they need to work effectively — not a workaround.

⚖️

Fair and equal access across the team

PBS builds tariff structures by role type — so every person in each role gets the same provision, consistently, regardless of who managed their contract originally.

📞

One call sorts it

Your dedicated PBS account manager handles telecoms changes as they come up — no chasing suppliers, no IT ticket queues, no waiting.

Supporting flexible working

The tools your team needs to work well — wherever they are

Modern HR policy needs modern telecoms infrastructure behind it. Here’s how PBS supports the way your people actually work today.

📱

Working on the go

Business mobiles on the right network, with the right data for each role — so field-based, travelling, and mobile workers are always reachable and connected.

💻

Working from home

VoIP apps on laptop and mobile mean home workers have full access to the business phone system — same number, same call quality, same features as the office.

🏢

Working in the office

Fast, reliable office broadband and a properly configured phone system mean the office experience supports productivity — not fights against it.

✈️

Working abroad

Business eSIMs connect to local networks in 100+ countries — so staff travelling internationally stay connected at local rates, with no roaming bill shock.

🔄

When roles change

Promotions, department moves, or working pattern changes — PBS updates plans, call routing, and device provisioning to match the new role without delay.

🤝

When headcount changes

Scaling up or down, seasonal staff, contractors — PBS adjusts your mobile and telephony provision to match your actual headcount at any given time.

What North East businesses say about Project Business Solutions

Trusted by North East businesses for over 20 years

★★★★★
Really Efficient Service

We have been with PBS for about a year now. On the rare occasions we’ve had an issue it’s been dealt with immediately. Carla has been outstanding as our account manager. Highly recommended!

Dallas Klein
Hays Garden World

★★★★★
Explained everything in plain language

Carla could not have done more to help our company get up and running — explained everything in plain language. We’ll be using PBS for everything. Cannot recommend highly enough.

Ian Lorne, Director
SIAMP

★★★★★
Over 6 years and still can’t fault them

Honestly can not fault them. Service is second to none and so easy to deal with. I can’t see me ever moving from Project Business Solutions. James and Kim are both great and very efficient.

Sarah
Local Sole Trader

Other roles

Share the right information with your colleagues

Different people in your business have different questions about PBS. Point them to the page most relevant to them.

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Business Owner

How Project Business Solutions simplifies operations, reduces costs, and removes the complexity of managing telecoms and energy.

Find out more →

📊

Finance Manager

Cost control, consolidated billing, per-user reporting, and renewal management across all services.

Find out more →

🖥️

IT Manager

Integrations, infrastructure, uptime guarantees, security, and technical implementation detail.

Find out more →

Want to make sure every employee is properly connected and equipped?

A free review with Project Business Solutions takes 15 minutes. We’ll look at how your current telecoms supports your team — and show you how PBS can make onboarding, offboarding, and flexible working easier to manage.