Plug-and-play CRM integrations & Open API

Our hosted telephony platform seamlessly integrates with an huge variety of CRM solutions right out of the box, empowering your business to increase productivity, improve CRM collaboration, and deliver personalized customer service.

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Built for modern working

Integrate your new hosted telephony with your CRM & business systems seamlessly to improve efficiency and customer experience.

Enhance customer experience with ‘screen-pop’ functionality for inbound calls, providing agents with immediate access to customer information, enabling personalized interactions, and increasing efficiency by eliminating the need to gather details during the call.

Streamling your business communications

Unleash the potential of your CRM platform

If you operate a business with a Customer Relationship Management (CRM) system, it’s likely that this solution sits at the heart of your day to day operations, helping sales, support, and marketing teams function efficiently. Integrate with leading CRM solutions including Salesforce, HubSpot, and Pipedrive.

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Secure your data with automatic cloud-sync

While we offer 90-day storage for its native call recording feature, we also offer an easy to setup integration with the leading cloud storage providers: Amazon S3, Microsoft Azure, Google Drive, and Dropbox. This enables call recordings to be backed up automatically, for longer durations, or with additional geo-redundancy if required for compliance.

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Streamline and secure your authentication process

Single sign-on (SSO) is an identification method that enables users to log in to multiple applications and websites with one set of credentials, streamlining the authentication process for users. We also offer SSO functionality for leading cloud office providers, Microsoft and Google.

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Create a single source of truth for contacts

If your business is using a Cloud Office suite that includes contact directory functionality, it’s vital that your contact information is kept centrally, up-to-date, and can be treated as a single source of truth – which is why we offer integration to leading contact directory software providers.

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Integrate with business critical collaboration tools

Cloud VoIP offers a deep integration with with the most popular collaboration tools such as Microsoft Teams and Slack, or if your business is using a Cloud Office suite that includes contact directory functionality, it’s vital that your contact information is kept centrally and up-to-date.

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Visualise your data for a clearer view

CallSwitch One offers one-click integration to leading data management and visualisation engines to help enable data-driven business insights.

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Seamless Integration

With a range of plug & play integrations, alongside a comprehensive Open-API and webhook library, our hosted telephony system enables you to fully integrate your cloud VoIP system seamlessly into your business’s existing software

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Build it and they will come

Our expert team can support you to seamlessly create custom integrations for your business or embed communication features into various applications and services. This is achieved by utilizing the capabilities of Open-API and webhooks.

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Change the way you work forever!

Real-time customer information when you need it most

Speed-up and improve the quality of customer interactions with ‘screen-pop’ functionality that instantly provides agents with customer information, allowing them to know who they’re speaking to before answering.

This feature offers a more personalised and professional experience while increasing efficiency by eliminating the need for agents to request customer information before addressing their queries.

Improved outbound efficiency and performance monitoring

Boost efficiency for both sales and service representatives by enabling them to make calls directly from their CRM with a simple click on phone numbers within customer records.

Give your team a comprehensive 360° view of customer information, keeps detailed call records for all customers, and facilitates the creation of in-depth performance dashboards.

You're in good company

We are proud to offer a 5 star services to businesses throughout the North East.

Really Efficient Service

We have been with PBS for about a year now and in that time they have been efficient and helpful, on the rare occasions that we have had an issue its been dealt with immediately. Carla in particular has been outstanding and as our account manager we could not ask for more.

Highly recommended!

Fantastic and very very helpful Carla is a star

I have used Keith for over 10 years for all my mobile phones, he introduced me to Michael who was fantastic and now takes care of all our telecoms Carla could not of done more to help our company get up and running and explained everything to us in plain language. Will be using these now for everything very trusting and the IT dept is second to none (lee is our man). Cannot recommend high enough a pleasure to work with and our company look forward to working with them for a long time!

Fantastic service

We have been with Keith for 20 plus years now following him from company to company.
Keith goes above and beyond and more with his service.
We followed him to Project Business Solutions who provide and brilliant customer service.

Angela Garner

J & M Garner Haulage

Five Stars

We have used Carla at PBS for a number of years now for both our land line and mobile phone contracts. Carla is very professional and deals with any questions we have fast and efficiently. Great service "Project Business Solutions", highly recommended

Been with PBS for over 6 years

Been with PBS for over 6 years. Honestly can not fault them. Service is second to none and they’re so easy to deal with. I can’t see me ever moving from them. James and Kim are both great and very efficient. Thanks for your help

Project Business solutions provide our…

Project Business solutions provide our office broadband and also our telephone lines. Our broadband with our previous supplier was very unreliable to say the least, as a business who relies heavily on the internet this was frustrating. Since our switch over we have had no problems whatsoever and a much quicker connection. The customer service received is also second to none and a very personal service not a call centre. Well done PBS. It's 5 stars from us.