Our hosted telephony platform seamlessly integrates with an huge variety of CRM solutions right out of the box, empowering your business to increase productivity, improve CRM collaboration, and deliver personalized customer service.
Learn more Book A DemoIntegrate your new hosted telephony with your CRM & business systems seamlessly to improve efficiency and customer experience.
Benefit from seamless plug-and-play integration with top CRM platforms like Salesforce, Zoho, Dynamics, and Pipedrive. Enhance efficiency, streamline workflows, and manage customer interactions effortlessly across multiple systems for a unified CRM experience.
Enhance customer experience with ‘screen-pop’ functionality for inbound calls, providing agents with immediate access to customer information, enabling personalized interactions, and increasing efficiency by eliminating the need to gather details during the call.
Create a comprehensive 360° view of customer call history within your CRM solution, ensuring detailed records and insights. This enhances customer interactions, enables personalised service, and improves overall efficiency by keeping all information in one place.
If you operate a business with a Customer Relationship Management (CRM) system, it’s likely that this solution sits at the heart of your day to day operations, helping sales, support, and marketing teams function efficiently. Integrate with leading CRM solutions including Salesforce, HubSpot, and Pipedrive.
While we offer 90-day storage for its native call recording feature, we also offer an easy to setup integration with the leading cloud storage providers: Amazon S3, Microsoft Azure, Google Drive, and Dropbox. This enables call recordings to be backed up automatically, for longer durations, or with additional geo-redundancy if required for compliance.
Single sign-on (SSO) is an identification method that enables users to log in to multiple applications and websites with one set of credentials, streamlining the authentication process for users. We also offer SSO functionality for leading cloud office providers, Microsoft and Google.
If your business is using a Cloud Office suite that includes contact directory functionality, it’s vital that your contact information is kept centrally, up-to-date, and can be treated as a single source of truth – which is why we offer integration to leading contact directory software providers.
Cloud VoIP offers a deep integration with with the most popular collaboration tools such as Microsoft Teams and Slack, or if your business is using a Cloud Office suite that includes contact directory functionality, it’s vital that your contact information is kept centrally and up-to-date.
CallSwitch One offers one-click integration to leading data management and visualisation engines to help enable data-driven business insights.
With a range of plug & play integrations, alongside a comprehensive Open-API and webhook library, our hosted telephony system enables you to fully integrate your cloud VoIP system seamlessly into your business’s existing software
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Our expert team can support you to seamlessly create custom integrations for your business or embed communication features into various applications and services. This is achieved by utilizing the capabilities of Open-API and webhooks.
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Speed-up and improve the quality of customer interactions with ‘screen-pop’ functionality that instantly provides agents with customer information, allowing them to know who they’re speaking to before answering.
This feature offers a more personalised and professional experience while increasing efficiency by eliminating the need for agents to request customer information before addressing their queries.
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Boost efficiency for both sales and service representatives by enabling them to make calls directly from their CRM with a simple click on phone numbers within customer records.
Give your team a comprehensive 360° view of customer information, keeps detailed call records for all customers, and facilitates the creation of in-depth performance dashboards.
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Project Business Solutions will handle everything — from porting your numbers to configuring your call routing. No hardware, no hassle.
No hardware costs — works on any device
Keep your existing numbers — we handle porting
50+ features — configured around your business
Reply within one business day — North East team
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