Quality of service – broadband that works!

There is more the broadband then just choosing provider, we specialise in making sure your broadband supports your business and works round your needs, not the other way round.

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Quality of Service: ensuring your business runs smoothly

In today’s digital era, ensuring the quality of your business’s internet connection is crucial. Our broadband solutions provide top-tier Quality of Service (QoS), ensuring seamless operations. But what is QoS, and why is it essential?

What is Quality of Service (QoS)?

Quality of Service (QoS) encompasses technologies that guarantee specific performance levels in data communications. QoS ensures that your critical business applications receive the necessary bandwidth, low latency, and reliability, especially during peak times.

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Real-World Benefits

Imagine your business running multiple applications simultaneously, from video conferences to data backups. Without QoS, these applications compete for bandwidth, causing delays. With our QoS-enabled solutions, essential applications receive the necessary bandwidth, maintaining optimal performance.

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Our QoS Implementation

Our broadband solutions use advanced QoS techniques:

Traffic Shaping

 Regulating network data transfers for consistent and predictable flow

Bandwidth Management

Allocating appropriate bandwidth to applications based on priority.

Packet Prioritisation

Ensuring critical data packets are transmitted first.

Customer Testimonials

“Our QoS-enabled broadband solution has been transformative. We no longer face dropped calls or slow internet during peak hours, significantly boosting our productivity.” – Sarah T., Operations Manager

“QoS implementation was a game-changer for our customer service department. Our internet connection’s stability and reliability have drastically improved, enhancing client service.” – Mark L., IT Director

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Focusing on Quality of Service ensures your business remains productive and efficient. Invest in a broadband solution that prioritizes your business needs.

Customer reviews

Trusted by North East businesses for over 20 years

4.8
out of 5
★★★★★
Excellent
38 reviews on

Trustpilot ↗

★★★★★

Lee Clark was an amazing help

“Lee Clark was an amazing help with our recent internet and phone issues. He kept me informed all the way along — Lee made sure I knew they were working on it in the background so I was never worried I’d been forgotten about.”

Liz Tapsell
March 2026 · Verified review

★★★★★

First rate support, every time

“The support from Project Business Solutions is always first rate. I have dealt with Kim on a number of occasions and every time she has delivered in a quick and professional manner. I have no problem recommending PBS to others.”

Scott Ashmore
December 2024 · Verified review

★★★★★

Been with PBS for over 6 years

“Been with Project Business Solutions for over 6 years. Honestly can not fault them. Service is second to none and they’re so easy to deal with. I can’t see me ever moving from them. James and Kim are both great and very efficient.”

Sarah
June 2024 · Verified review

★★★★★

Amazing service as always

“Amazing service as always. Kim is absolutely fantastic — always so quick to respond when I have a query and nothing is ever too much trouble. As a company it’s invaluable to have a main point of contact like that.”

Kayleigh
October 2025 · Verified review · Savvy Group

★★★★★

A very personal service — not a call centre

“Project Business Solutions provide our office broadband and telephone lines. Our previous broadband was very unreliable. Since switching we’ve had no problems and a much quicker connection. Customer service is second to none — very personal, not a call centre.”

Lorraine Curran, Owner
May 2023 · Verified review · LSC Accounting

★★★★★

Professional service from start to finish

“Professional service from start to finish. Dom took the details of our query and talked through our requirements — efficient, customer focused, professional and extremely helpful.”

Luton Foodbank
September 2023 · Verified review

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