BT Digital Switch-Off: What You Need to Know

The BT Digital Switch-Off is the nationwide transition from traditional copper-based phone lines to modern digital networks. Scheduled to be completed by 2025 (extended to 2027), this switch-off is happening because the old PSTN infrastructure is outdated and expensive to maintain. Moving to digital technology offers faster, more reliable services and supports future innovations.

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How will it impact your business?

Any issues found on traditional phone lines after 2025 will no longer be fixed by BT. So if your business is running your phone or broadband on the traditional line you may be affecting. This could result in a loss of service whichout a way to fix it, even if you are in an ongoing contract.

As we get closer to the switch-off date, we are expecting to see set up times and costs increase as demand goes up!

Acting now will protect your business and generate considerable saving compared to waiting.

Why is it Happening?

  • Outdated Technology: The analogue (PSTN) system which traditional phone lines numbers run is over 40 years old and can’t keep up with today’s communication needs.
  • Cost Efficiency: Digital networks are more cost-effective and easier to maintain.
  • Enhanced Features: Digital services provide better quality and additional features, improving business communication.

Impact on Your Business

  • Landline Changes: Traditional landlines will no longer work, requiring a switch to digital numbers and hosted telephony.
  • Broadband Upgrades: Existing broadband connections will need upgrading to future-proof solutions like Ultra-fast fiber broadband.

You're in good company

We are proud to offer a 5 star services to businesses throughout the North East.

Really Efficient Service

We have been with PBS for about a year now and in that time they have been efficient and helpful, on the rare occasions that we have had an issue its been dealt with immediately. Carla in particular has been outstanding and as our account manager we could not ask for more.

Highly recommended!

Dallas Klein

Hays Garden World

Fantastic and very very helpful Carla is a star

I have used Keith for over 10 years for all my mobile phones, he introduced me to Michael who was fantastic and now takes care of all our telecoms Carla could not of done more to help our company get up and running and explained everything to us in plain language. Will be using these now for everything very trusting and the IT dept is second to none (lee is our man). Cannot recommend high enough a pleasure to work with and our company look forward to working with them for a long time!

Ian Lorne

Director, SIAMP

Fantastic service

We have been with Keith for 20 plus years now following him from company to company.
Keith goes above and beyond and more with his service.
We followed him to Project Business Solutions who provide and brilliant customer service.

Angela Garner

J & M Garner Haulage

Five Stars

We have used Carla at PBS for a number of years now for both our land line and mobile phone contracts. Carla is very professional and deals with any questions we have fast and efficiently. Great service "Project Business Solutions", highly recommended

Neil Sanderson

Owner, Optimum Vehicles

Been with PBS for over 6 years

Been with PBS for over 6 years. Honestly can not fault them. Service is second to none and they’re so easy to deal with. I can’t see me ever moving from them. James and Kim are both great and very efficient. Thanks for your help

Sarah

Local Sole Trader

Project Business solutions provide our…

Project Business solutions provide our office broadband and also our telephone lines. Our broadband with our previous supplier was very unreliable to say the least, as a business who relies heavily on the internet this was frustrating. Since our switch over we have had no problems whatsoever and a much quicker connection. The customer service received is also second to none and a very personal service not a call centre. Well done PBS. It's 5 stars from us.

Lorraine Curran

Owner, LSC Accounting Limited