Seamless Microsoft Teams voice integration

Hosted Telephony for Teams is a powerful solution for voice-enabling Microsoft Teams, that provides the productivity benefits of having all your communication tools in one place. Make calls within Teams, without the need to click-out to other consoles, with your service underpinned by our versatile, secure, and resilient UCaaS network.

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Leverage our infrastructure & features via Microsoft Teams

Add all the features of a professional telephony system to the ease of your Microsoft Teams platform. Make the most of intelligent call routing, native call recording, CRM integration, international numbering, generous inclusive call bundles, and North East based provisioning and support.

Make and receive calls in Microsoft Teams

Increase employee efficiency by voice-enabling this globally popular and intuitive collaboration tool.

Save on Microsoft’s telephony costs

Benefit from simple subscription-based pricing, with no hidden costs, generous call bundles, and unlimited free calling between extensions.

Industry-leading functionality

Microsoft Teams users benefit from the advanced PBX features and resilience of professional telephony platform.

How Hosted Telephony for Teams works

Our Telephony  for Teams uses custom technology to make Microsoft Teams calls go through our secure system. This way, Teams users can enjoy the same great features and call options as other professional telephony users.

This means your team can use Microsoft Teams for file sharing, productivity, and storage, while also taking advantage of our excellent phone system, all in one app.

Professional Telephony…on Microsoft Teams

Businesses choose our cloud VoIP solution for Microsoft Teams over direct Microsoft services to make the most of our advanced call features, seamless integration, and cost-effective pricing.

Our team also support the set up and installation of intelligent call routing, integrated call recording, CRM integration, international numbering, and enterprise-grade resilience. It allows users to make and receive calls directly within Teams, eliminating the need for additional applications.

All Features

Make and receive voice calls from Microsoft Teams

Increase employee efficiency by centralising communications through one application with no need to ‘click out’ to make calls.

Intelligent call routing

Keep the bespoke hunt groups and call flows required to help your business communicate effectively.

Advanced PBX features

Enhanced experience for inbound calls, with IVRs, auto-attendant, call queue and on-hold music included as standard.

Integrated call recording

Benefit from automatic call recording of all inbound and outbound calls, with 90 days secure storage included.

Cost-effective call packages

Our simple pricing structure includes competitive call bundles, unlimited free calling between extensions, and no upfront costs.

Simple online management

Add new users instantly, administer changes to call flows and configure features all from a single, intuitive online portal.

CRM integration

Teams users benefit from the same powerful suite of seamless plug & play CRM integrations as other CallSwitch users within the business.

International numbering

Assign geographical numbers to Microsoft Teams users, with unique numbers available for over 65 international destinations.

Compliant solutions

Optional integration with our Atmos compliance suite provides Teams users with MIFID II and PCI compliant call recording and analytics.

Endpoint flexibility

Integrate Teams users with Communicator and desk phone users, with a wide range of supported VoIP handsets & conference devices.

Enterprise resilience

Benefit from enterprise-grade voice network resilience, on a dedicated, geo-redundant platform with robust high-bandwidth infrastructure.

Seamless implementation

Porting and provisioning carried out by our North East based team, with no specialist training required for users or administrators.

You're in good company

We are proud to offer a 5 star services to businesses throughout the North East.

Really Efficient Service

We have been with PBS for about a year now and in that time they have been efficient and helpful, on the rare occasions that we have had an issue its been dealt with immediately. Carla in particular has been outstanding and as our account manager we could not ask for more.

Highly recommended!

Dallas Klein

Hays Garden World

Fantastic and very very helpful Carla is a star

I have used Keith for over 10 years for all my mobile phones, he introduced me to Michael who was fantastic and now takes care of all our telecoms Carla could not of done more to help our company get up and running and explained everything to us in plain language. Will be using these now for everything very trusting and the IT dept is second to none (lee is our man). Cannot recommend high enough a pleasure to work with and our company look forward to working with them for a long time!

Ian Lorne

Director, SIAMP

Fantastic service

We have been with Keith for 20 plus years now following him from company to company.
Keith goes above and beyond and more with his service.
We followed him to Project Business Solutions who provide and brilliant customer service.

Angela Garner

J & M Garner Haulage

Five Stars

We have used Carla at PBS for a number of years now for both our land line and mobile phone contracts. Carla is very professional and deals with any questions we have fast and efficiently. Great service "Project Business Solutions", highly recommended

Neil Sanderson

Owner, Optimum Vehicles

Been with PBS for over 6 years

Been with PBS for over 6 years. Honestly can not fault them. Service is second to none and they’re so easy to deal with. I can’t see me ever moving from them. James and Kim are both great and very efficient. Thanks for your help

Sarah

Local Sole Trader

Project Business solutions provide our…

Project Business solutions provide our office broadband and also our telephone lines. Our broadband with our previous supplier was very unreliable to say the least, as a business who relies heavily on the internet this was frustrating. Since our switch over we have had no problems whatsoever and a much quicker connection. The customer service received is also second to none and a very personal service not a call centre. Well done PBS. It's 5 stars from us.

Lorraine Curran

Owner, LSC Accounting Limited