Business Telephony

A phone system that works anywhere — no hardware needed

Cloud-based VoIP that integrates with Microsoft Teams and your CRM. 50+ features included. Works on mobile, desktop, and desk phone — managed entirely by Project Business Solutions.

No hardware costs 50+ features included Microsoft Teams integration North East based support Keep your existing numbers

Business VoIP Telephony

Business telephony, your way

Project Business Solutions supplies and manages a cloud-based VoIP phone system — the industry-leading unified communications platform designed to elevate your business communication. Powered by a robust telephony system, it offers a suite of advanced call handling and management features.

It also includes video meetings, chat, presence indicators, document sharing, and more — all centrally managed through a secure admin dashboard and updated via mobile, desktop, and web applications. Your business stays connected and efficient wherever your team is working.

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Business VoIP telephony system

💬 “Works on mobile, desktop, and desk phone — from one easy admin dashboard.”

Who it’s for

Whatever your size, we’re here to support you

🚀

Start-ups

Maintain a professional image and ensure you never miss a call with instant numbers and advanced features from day one.

🏪

Small Business

Take control by managing your team, numbers, and menus while gaining valuable insights into call activity and productivity.

🏢

Growing Enterprise

Experience secure, robust business communications designed to scale with you, backed by dedicated North East-based support.

❤️

Not for Profit

Be available whenever you’re needed, from anywhere, at any time — without the cost of traditional phone infrastructure.

Hosted Telephony for North East Business

Optimise your business communications from the cloud

A system tailored to your customer journey, supplied and managed by North East specialists.

☁️ Cloud-based VoIP

Pristine voice calls, seamless messaging, and customisable features accessible from any location — keeping your team connected and collaborative.

⚙️ Efficient Management

Intuitive admin controls to manage users, settings, and features with ease. Centralised management with instant updates across your organisation.

📈 Flexible & Scalable

Whether you’re a start-up or growing enterprise, our hosted telephony scales with your business without interruptions or expensive upgrades.

🔗 CRM Integration

Plug-and-play integrations with Salesforce, Microsoft Dynamics, Zoho, HubSpot, Pipedrive, and more — plus an open API for custom integrations.

💰 Reduce Costs

No expensive hardware. A subscription model that fits your budget while delivering enterprise-grade capability with reduced maintenance costs.

🏠 Remote Working

Enable your workforce to stay connected from anywhere, on any device — with full access to calls, voicemail, messaging, and video conferencing.

Key Features

50+ features to save time and reduce costs

Our expert team will configure your system to work smartly around your business. Here are some of the most popular features.

📞
Call Routing
Manage inbound calls with menus — route callers to the right person or team quickly.

💻
Desktop & Mobile Apps
Download apps to your mobile, tablet, or computer and work from anywhere.

🖥️
Professional Handsets
Choose from a range of HD quality VoIP desktop or cordless phones if you still prefer a physical handset.

🔢
Number Porting
Port all your existing landline numbers — your customers keep calling the same number.

📨
Voicemail to Email
Set personal greetings for users and teams. Listen to voicemails on the go with email notifications.

🕐
Out of Hours Routing
Set your available hours and automatically route calls to another team, menu, or external number outside them.

↗️
Call Transfer & Forwarding
Transfer internally or forward calls to mobiles and external numbers with a single click.

👥
Call Teams
Set up teams or departments and route inbound calls to the right people every time.

⏺️
Call Recording
Help your sales team learn and improve. Focus on the conversation — recordings are stored and accessible any time.

📊
Boost Productivity
Leverage call routing, conferencing, and real-time messaging to keep your workforce connected and efficient.

CRM Integration

Work smarter with seamless CRM integration

Connect your phone system to an unrivalled number of CRM platforms including Salesforce, Microsoft Dynamics, Zoho, HubSpot, Pipedrive, Sugar CRM, Zendesk, Bullhorn, and more.

New integrations are added regularly. We also offer an open API framework so customers can build their own custom integrations — including support for less common web-based CRM systems.

Learn more about CRM integrations →

Salesforce · Microsoft Dynamics · Zoho

HubSpot · Pipedrive · Sugar CRM

Zendesk · Bullhorn · and many more

+ Open API for custom integrations

FAQ

Frequently asked questions

What is the difference between VoIP and Hosted Telephony?
Nothing — they’re the same thing. As the technology has grown it has acquired many names: Internet Telephony, IP Telephony, Cloud Telephony, Hosted VoIP, Digital Phone Service. It’s all just a modern cloud-based phone system.

How does Hosted Telephony work?
It’s a cloud-based business phone system that lets you make and receive calls on any device, anywhere. It works via our powerful apps (Mac, Windows, iPhone, Android) — log in and you’re ready to go.

How well does it work on a mobile data connection?
We recommend a 4G or 5G connection for the best quality calls. If you lose signal, calls are automatically pushed to your mobile number so you never miss them.

How much mobile data does VoIP use?
As a general guide, VoIP uses approximately 1MB of data per minute — comparable to most other cloud-based communication apps.

I already have a phone number — can I keep it?
Yes. We can port most UK landline numbers for £20+VAT, and we port in from all major UK networks free of charge. We cannot port international numbers.

Still have a question?

Get in Touch

Customer Reviews

You’re in good company

Trusted by North East businesses for over 20 years.

★★★★★
Really Efficient Service

We have been with Project Business Solutions for about a year. On the rare occasions we’ve had an issue it’s been dealt with immediately. Carla has been outstanding as our account manager. Highly recommended!

Dallas Klein
Hays Garden World

★★★★★
Fantastic — and very, very helpful

Carla could not have done more to help our company get up and running — explained everything in plain language. We’ll be using Project Business Solutions for everything. Cannot recommend highly enough.

Ian Lorne, Director
SIAMP

★★★★★
A very personal service

Since switching to Project Business Solutions we have had no problems and a much quicker connection. Customer service is second to none — a very personal service, not a call centre. 5 stars.

Lorraine Curran, Owner
LSC Accounting Limited

Get in touch

Ready to upgrade your business phone system?

Project Business Solutions will handle the whole setup — from porting your numbers to configuring your call routing. No hardware, no hassle, no call centres.

No hardware costs — works on any device

Keep your existing numbers — we handle porting

50+ features included — configured for your business

Reply within one business day — North East team

Or call us direct

0191 511 1153

Get a free telephony quote

We’ll be in touch within one business day.