BT Digital Switch-off
Protect your business against the risk of loosing your phone and broadband.
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Business Telephony, Your Way!
Our VoIP Telephony system is the industry-leading unified communications platform designed to elevate your SME’s communication capabilities. Powered by a robust VoIP telephony system, it offers a suite of advanced call handling and management features. Additionally, it includes video meetings, chat, presence indicators, document sharing, and more.
Everything can be centrally managed through our secure administration dashboard and is easily updated via our proprietary mobile, desktop, and web applications. This ensures your business remains connected and efficient, no matter where your team is working from.
Hosted Telephony for North East Business
Optimize your business communication efficiency with a system tailored to your customer journey, brought to you by North East specialists!.
Cloud-based VoIP
Harness the cloud’s capabilities to provide pristine voice calls, seamless messaging, and customizable features for your business. Benefit from the convenience of accessing your phone system from any location, guaranteeing continuous connectivity and boosting team collaboration.
Efficient Management
Empower yourself with intuitive administrative controls to manage users, settings, and features with ease. Featuring a user-friendly interface and centralized management, you can oversee telephony operations, implement instant updates, and maintain seamless communication throughout your organisation.
Flexible and Scalable
Tailored to meet your changing needs, our solution provides exceptional versatility and scalability. Whether you’re a small startup or a growing enterprise, our hosted telephony seamlessly scales with your business, supporting expansion without interruptions.
Seamless Data Integration
With an Open API, experience the ease of synchronized data across multiple platforms, providing your team with real-time information. This integration streamlines workflows and optimizes decision-making processes, enhancing your business operations.
CRM Integration
Our Hosted Telephony solutions feature an array of plug-and-play integrations, coupled with a comprehensive Open-API and webhook library. This enables partners to deliver a unified SaaS ecosystem for customers.
Reduce Costs
Hosted telephony removes the necessity for expensive hardware by offering a subscription-based model that fits your budget while delivering enterprise-grade communication capabilities. Furthermore, with lowered maintenance and support demands, you’ll benefit from reduced operational expenses.
Call Center
Our platform is designed to elevate customer interactions by integrating voice, messaging, and data seamlessly to optimize operations. Featuring advanced capabilities such as intelligent call routing, real-time analytics, and scalable capacity, we enable your agents to provide outstanding customer service.
Remote Working Solution
Enable your workforce to remain connected anytime, anywhere, using any device. Our solution ensures seamless integration, allowing employees to make and receive calls, access voicemail, and collaborate via messaging and video conferencing, no matter where they are.
Boost Productivity
Leverage advanced features such as call routing, conferencing, and real-time messaging to keep your workforce connected and efficient. Our Hosted Telephony streamlines communication, enabling your team to focus on what matters most and drive productivity throughout the organisation.
Key features to saving time and reducing costs…
Our expert team will take you through the 50+ features you have available at your finger tips. Don’t worry we will help you configure your system to work smartly round your business!
Here are a few of the key feature you may like, or take a look at the full list to see which might help your business.
See All Features
Call Routing
Manage inbound calls with menus, route callers to the right user or team quickly.
Desktop and Mobile Apps
Download apps to your mobile, tablet or computer and work from anywhere.
Professional Handsets
Choose from a range of HD quality VoIP desktop or cordless phones if you still need a physical phone pressence.
Number Porting
Port all your landline numbers to keep the say inbound call service for your customers
Voicemail
Set personal greetings for users & teams and listen to voicemails on the go with Voicemail To Email notifications.
Out of Hours Routing
Set the days and times you are available, route calls to another team, menu or external number.
Call Transfer
Transfer calls internally to another team, menu or user
Call Teams
Set up teams or departments and route inbound calls to the right people
Call Forwarding
Send inbound calls to mobile phones or other landline numbers
Call Recording
Call recording allows your sales team to learn from their mistakes and enhance their calls. Additionally, they can focus on the conversation without worrying about taking notes or missing important details.
CRM Integration
Work smarter, not harder, with seamless integration to an unrivalled number of CRM platforms including Salesforce, Microsoft Dynamics, Zoho, Hubspot, Pipedrive, Sugar CRM, Zendesk, Bullhorn and more…
With dedicated in-house developers, there are new integrations coming on-stream regularly, including support for less common, web-based, CRMs. We also offer an open API framework to allow customers to tailor their own integrations.
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Frequently Asked Questions
What is the difference between VoIP and Hosted Telephony?
Nothing, they are both the same thing. As this technology has grown, its had lots of different names, of which include: Internet Telephony, IP Telephony, Broadband Telephony, IP Phone Service, Internet Calling, Cloud Telephony, Hosted Telephony, Digital Phone Service, Hosted VoIP, Business VoIP.
Its all just jargon for anew phone system!
How does Hosted Telephony work?
Hosted Telephony (VoIP) is a cloud-based business phone system, which allows you to make and receive calls on any device, anywhere. It works using our powerful apps (Mac, Windows, iPhone, Android) which allow you to make and receive calls, shows all your call history and let’s you manage your settings.
How well does it work on mobile data connection?
We recommend having a 4G or 5G connection for high quality calls on mobile data. In the event that you don’t have a connection available, we’ll automatically push calls to your mobile number.
How do I make and recieve calls?
It couldn’t be easier. Either through your VoIP desktop handset and/or install one of the VoIP apps (Mac, Windows, iPhone or Android), log in to your account and you’re ready to go.
How much mobile data does VoIP use?
As a general guide, VoIP will use approx 1mb of data per minute. This can be variable, depending on which additional features you are using. VoIP data consumption is at most equivalent to most other IP or cloud-based systems.
I already have a phone number, can I keep it?
Yes, we’re happy to transfer an existing number to your new VoIP phone system. We can port most landline numbers for £20+VAT. We also port in from all UK major networks free of charge. Please note that we can’t port international numbers.
You’re in good company
We are proud to offer a 5 star services to businesses throughout the North East.
Really Efficient Service
We have been with PBS for about a year now and in that time they have been efficient and helpful, on the rare occasions that we have had an issue its been dealt with immediately. Carla in particular has been outstanding and as our account manager we could not ask for more.
Highly recommended!
Dallas Klein
Fantastic and very very helpful Carla is a star
I have used Keith for over 10 years for all my mobile phones, he introduced me to Michael who was fantastic and now takes care of all our telecoms Carla could not of done more to help our company get up and running and explained everything to us in plain language. Will be using these now for everything very trusting and the IT dept is second to none (lee is our man). Cannot recommend high enough a pleasure to work with and our company look forward to working with them for a long time!
Ian Lorne
Director, SIAMP
Fantastic service
We have been with Keith for 20 plus years now following him from company to company.
Keith goes above and beyond and more with his service.
We followed him to Project Business Solutions who provide and brilliant customer service.
Angela Garner
Five Stars
We have used Carla at PBS for a number of years now for both our land line and mobile phone contracts. Carla is very professional and deals with any questions we have fast and efficiently. Great service “Project Business Solutions”, highly recommended
Neil Sanderson
Owner, Optimum Vehicles
Been with PBS for over 6 years
Been with PBS for over 6 years. Honestly can not fault them. Service is second to none and they’re so easy to deal with. I can’t see me ever moving from them. James and Kim are both great and very efficient. Thanks for your help
Sarah
Project Business solutions provide our…
Project Business solutions provide our office broadband and also our telephone lines. Our broadband with our previous supplier was very unreliable to say the least, as a business who relies heavily on the internet this was frustrating. Since our switch over we have had no problems whatsoever and a much quicker connection. The customer service received is also second to none and a very personal service not a call centre. Well done PBS. It’s 5 stars from us.
Lorraine Curran
Owner, LSC Accounting Limited
Business Phone System